Support
How To's and Frequently Asked Questions
How to recharge your number
Running low on call minutes? We don’t do automated recharges so you don’t get surprises. Find out how to recharge your number. It’s quick and easy.
Why aren’t my calls coming through?
Your phone seems awfully quiet. Is it because nobody has called or is it something else? Here’s what to do to check your PhoneThru number is working correctly.
How to transfer a landline number to another account
If you’ve changed your mobile number, you’ll want to transfer your PhoneThru numbers to your new account. Here’s how to do it.
How do I change my mobile number?
Your mobile number is the key to your PhoneThru account. In this article we’ll walk you through what you need to do when you change your mobile number.
How to turn off calls
Will that phone ever stop ringing? Learn how to change your call forwarding settings and turn off your calls. Save your call minutes and your sanity!
How to recover a landline number
Recycle your landline numbers!
If you previously had a landline number but let it lapse, we’ll show you how to recover it.
How to change your password
Learn how to change your PhoneThru password. While you can log in with an OTP code, you’ll need a password to sign in to your account if you lose access to your phone.
Tips for Missed App Calls
Have you received a text message saying you’ve missed a call because your Receiver app was offline?
Here’s what to do …
How to close your account
Breaking up can be hard. We try to make it easy. You can probably just ghost us. Here’s what to do when you’re through.